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| Complaints Procedure | ||
| The Commissioners
seek a positive public perception of its aims and activities. It
is open and responsive to suggestions towards and criticism of the
way it conducts its business and especially in terms of issues of
equality of opportunity and the promotion of good relations. |
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| Any complaint will be treated courteously, promptly and effectively and in accordance with the following procedure. | ||
| Complaints will be received by post, fax, or e-mail, addressed to: | ||
| Mr T. Lenehan Belfast Harbour Commissioners, Harbour Office Corporation Square Belfast BT1 3AL Telephone 028 9055 4422 Fax 028 9055 4411 E-mail: t.lenehan@belfast-harbour.co.uk |
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| A complaint perceived to be of a minor nature will be dealt with and a response given within five working days. A complaint perceived to be of a more serious nature will be acknowledged within five working days and if investigation is likely to be protracted an intended response date will be given. This will not normally be longer than two months. | ||
| Complaints may be pursued with the Equality Commission in accordance with paragraph 10 of Schedule 9 to the Northern Ireland Act 1998. | ||
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